Frequently Asked Questions

Maintenance

What will you do to prepare my apartment before I move in?

Prior to move in, our team will ensure the home is painted, maintenance is performed, and is deep cleaned.

Do I have to be present for a service technician to perform work?

You do not need to be present for our team to enter.

Do you have on-site maintenance?

We have on site-maintenance available for scheduled maintenance and offer 24-hour emergency maintenance.

An item in my unit needs repair. How do I get help?

You can submit a maintenance request online. Sending maintenance requests on our resident portal is the most efficient, and it is designed to make your experience with us as seamless and convenient as possible. If you have any questions or need assistance accessing the portal, please don't hesitate to reach out to our team.

What happens if I am locked out?

During office hours, our team can assist. After hours, a locksmith will need to be contacted.

Amenities

Is parking available?

Yes, surface parking is available on a first come, first serve basis. Garage rentals are also available, please see our team for details.

What amenities does the property offer?

Our controlled - access community offers a resort style saltwater swimming pool, sundeck, courtyard, playground, and rose garden! We also have a clubhouse, business center, and mailroom with modern package lockers.

During which time periods are the pools and decks available for use?

The pool is available to use from dusk until dawn.

Is your community pet friendly?

Yes! Our community is pet-friendly! We understand that pets are important members of your family, and we welcome them on our property. For more information regarding our pet policies, please contact our team.

What appliances are standard?

Tankless water heater, energy efficient kitchen appliances, in unit washer and dryer, air conditioning system with electronic thermostats.

Do you offer furnished apartments?

Our homes come unfurnished; however, we do have a partnership with a few local companies to assist if furnishings are needed (*additional fees apply).

Admin

How long does it take for an application to be approved?

Typically, it takes 24-48 hours for an application to be processed for approval. The process includes a thorough review of the submitted application and supporting documentation, background and credit check, rental verification, income and employment verification, and identification verification.

What are my options for paying my rent?

Payments can be made via the online resident portal, personal check, money order, or cashiers checks in the office. These payment methods offer convenience and flexibility for residents to choose the option that suits them best.

Am I required to purchase renter's insurance?

Yes - renter's insurance is required, a minimum of $100,000 liability coverage is required. Please contact our office for requirements.

Which provider can I use for Internet and cable?

Spectrum cable and internet are included in the rental rate.

If my situation changes can I get out of my lease?

Please refer to the signed lease agreement.

How do I set up my utilities?

You will set up your electricity through Dominion Energy.

Which utilities are included in my rent?

Cable, Internet, pest control, and valet trash are included in your rent. Water and Sewer is billed in addition to the rental rate at $55/month per home.